FAQs

Your Questions Answered

82% of small businesses fail within the first five years due to cash flow problems according to a recent study done by the U.S. Bank. Sustainable cash flow is the bedrock for any profitable and thriving business, no matter the size of the business. Without a steady stream of consistent sustainable money coming in, that business becomes a burden or a hobby.

During our initial conversations and/or Clarity Call, together we'll identify whether this is an appropriate fit. So, before you say "Yes", you'll have a sample of what the coaching experience will be like. Until then, click on my Meet Your Coach page to learn more about me and my approach in.... coaching.

If you're interested in beginning the coaching process, please... schedule our initial discovery session to further explore the details of the coaching relationship. This 30-minute session is complimentary, with no obligation to move forward if you don't think I'm the coach for you.

  1. Be a partner in bringing out the best, the deepest, and the truest in you;
  2. Provide safety, encouragement, and support; an environment in which you can relax and explore;
  3. Respect the confidentiality of the agreements we make;
  4. Expand your view of what's possible and promote discovery of new insights;
  5. Give you input, straight feedback, and operate as a sounding board;
  6. Listen carefully to what you say and ask questions that increase awareness; and
  7. Be an ongoing resource for you in accomplishing your intentions.

Yes, I call it my "Participate and Get Your Money Back" guarantee. If within the first month of our relationship you actively engage and participate fully in the coaching process, you can simply let me know this is not working for you and I will completely refund your money. Unlike most coaching programs where you show up for a one-on-one or group coaching session on a specified schedule, my coaching model is based on your specific needs - when you need them. It's up to you to decide how much, or how little, you want to engage. To honor the coaching agreement and the coaching process, if you sign up and don't utilize the opportunity for unlimited email coaching, don't do the follow-up work, etc., then you won't receive a refund.

While I have multiple coaching certifications and years of both formal and informal coaching experience, I'm most excited to share my 20 + years of teaching, writing, and not-for-profit experience in the areas of mentoring, strategic planning, process improvement, and my focus on being strategic to achieve the end goal. I believe business owners impact our world in many positive ways, as such my playing a role to equip coaches, start-ups, solopreneurs to empower themselves in realizing their dreams is a dream come true for me.

Yes. You really can send me an email whenever you have a question, want to run an idea or a document by me, want to celebrate success (big or small!), or just need a safe place to vent, you've got that and more through your private client portal. I respond to client messages as quickly as possible, depending on the volume of emails I have in the queue at that particular time or the complexity of your issues which may require that I spend more time on it. My goal is to respond to all client emails well within 24 hours, with the exception of weekends and holidays. It doesn't always work, but I try hard to get some R&R on those days.

When you sign up, you'll get access to a private, secure, client portal that only you and I have access to. Unlike Outlook or Gmail and other email services, the client portal I use not only stores all of our email communications but will also send us notifications to our regular email accounts to let us know that we have a new email in our client log.

No more missing an email because a whole lot more came in and ours got pushed down to the bottom of the page or to the next one. No more searching for that one email that had important information that you needed to find. In addition, any exercises, documents, and/or links to other resources, as well as your completed questionnaires and assignments (yes, there will be assignments!) will be stored in your portal. The great news is that all of our work will be conveniently stored in one location for easy access and retrieval as needed. You'll have access to this repository of all of our work for as long as you're an active client.

  

Absolutely! Obviously, I wouldn't want to lose you as a client because I know that being a successful solopreneur is not a destination, it's a journey.  If your business is evolving and/or expanding over time, new challenges and new opportunities will always come up. That said, if you decide to let your membership expire, for whatever reason, I'll keep the light on for you and welcome you back. Once your membership has expired, your portal will remain on the site for 12 months from your expiration date. If you decide you want to start working together again within 12 months, you'll have access to all of our previous communications and resources. If it's been longer than 12 months, I'll do my best to retrieve access to our previous work, but I can't guarantee that I'll be able to.

Your coaching model is based on unlimited email coaching support within a 30-day period. When you sign up, your monthly subscription will renew automatically every 30 days using the credit card you used when you signed up. However, rest assured that you can choose not to renew at any time and your membership will expire at the end of your billing cycle in the Payments section of your private client portal. Please keep in mind that it takes a few days to process the cancellation of ACH payments, so if you cancel near the end of your billing cycle, you may be billed for the next cycle. If that happens, send me an email at sydney@retirementdivas.com.

Credit/Debit Card or PayPal. 

  • To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.
  • To have your coach process your payments for you: Complete the "Credit Card Authorization" form found under the Documents section of the private client area. Once I have the authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.

Security & Confidentiality

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:  

  1. Username and password protected;
  2. Verisign Security Certificate protects your data on this site; 
  3. Secured pages (HTTPS://)

Yes. This site is protected by a username/password system. You and I are the only ones that have access to your information.

Accessing the Private Client Area

If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area.  When you "Register" I'll be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have login information yet?  Contact me at maima@maimajones.com so I can get an account created for you.

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time on your Client Profile page, which you find under the FORMS tab.

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue "Forgot Password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me at maima@maimajones.com and I'll forward you your information.

Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste them, as this procedure can include empty spaces, which count in a password, thus rendering it incorrect. Again, if you don't remember your login credentials, you can contact me at maima@maimajones.com and I'll forward them to you.

Security & Confidentiality

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:  

  1. Username and password protected;
  2. Verisign Security Certificate protects your data on this site; 
  3. Secured pages (HTTPS://)

Yes. This site is protected by a username/password system. You and I are the only ones that have access to your information.

Forms, Documents, and Resources Available

A welcome packet consists of some basic forms, documents, and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing me with some helpful information, so that I know best how to support you, guide you and work together with you. It includes a "Client Profile" form, a "Goals" form, and also a "Discovery" form.  You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.

Scheduling/Rescheduling Appoinments

It's easy. With at least a 24-hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

  1. Log into your Private Client Website Area.
  2. Click on the Calendar Menu.
  3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
  4. Click on the "Edit" button and change the details of the appointment to correspond with an "Available" block of time.
  5. The calendar will update itself, you'll see your new appointment reflected, and I'll receive an email notification letting me know of the change.
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